Renewbook
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Terms of Service

Last updated: 22 July 2026

1. These terms

These terms are a contract between Renewbook (“Renewbook”, “we”, “us”) and the company or person opening a workspace (“you”). They govern your use of the Renewbook application at my.renewbook.app. By creating an account you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it.

2. The service

Renewbook is renewal and price-increase operations software: it tracks contract renewal dates and notice windows, runs price-increase campaigns, manages terms versions and calculates figures such as leakage and uplift from the data you provide. It is a planning and operations tool; it does not issue invoices, collect payments from your customers or send email to them on your behalf.

3. Your account and team

  • You must provide accurate account information and keep your sign-in credentials confidential. You are responsible for activity under your workspace, including by teammates you invite.
  • Admins control workspace membership and roles. Seat and contract limits depend on your plan.

4. Trial, plans and payment

  • New workspaces start on a 14-day free trial. No card is required for the trial. When it ends without an upgrade, your workspace becomes read-only until you subscribe; your data is not deleted.
  • Paid plans are billed in advance, monthly or annually, through Stripe. Prices are shown on the billing page and exclude VAT where applicable.
  • You can cancel at any time through the billing portal; your subscription runs to the end of the paid period and does not renew. Except where required by law, fees already paid are not refunded.
  • We may change prices with at least 30 days’ notice, taking effect at your next renewal.

5. Your data

  • You own your data. Everything you put into your workspace (customers, contracts, documents, notes) remains yours. You grant us the licence needed to host and process it solely to provide the service.
  • You are responsible for having the right to store the data you put in Renewbook, including your customers’ business contact details.
  • You can export your data (CSV) at any time. Our Privacy Policy describes how we handle personal data, including our role as processor for your contract book.

6. Acceptable use

You agree not to:

  • break the law or infringe anyone’s rights using the service;
  • probe, breach or test the security of the service, or access another workspace’s data;
  • resell the service, or use it to build a competing product;
  • upload malware or content you have no right to hold.

We may suspend a workspace that puts the service or other customers at risk, and will tell you why unless the law prevents it.

7. Calculations are informational

Figures Renewbook produces (leakage, uplift, NRR and similar) are calculated from the data you provide and the settings you choose. They are provided to inform your own commercial decisions and are not financial, accounting or legal advice. You are responsible for checking that any price increase you execute complies with your contracts and applicable law.

8. Intellectual property

We own the Renewbook software, brand and everything in the service except your data. You get a non-exclusive, non-transferable right to use the service while you have an active subscription or trial. Feedback you give us may be used to improve the product without obligation to you.

9. Availability and support

We aim for high availability but the service is provided “as is” and we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we support the service by email at support@renewbook.app.

10. Liability

  • Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
  • Subject to that, neither party is liable for indirect or consequential loss, loss of profits, revenue or data, and our total liability arising out of the service in any 12-month period is capped at the fees you paid us in that period (or £100 if you are on a free trial).

11. Termination

You can stop using the service and delete your workspace at any time. We may terminate for material breach that is not fixed within 14 days of notice, or if we discontinue the service, in which case we will give at least 90 days’ notice and a pro-rata refund of prepaid fees. After termination we delete workspace data as described in the Privacy Policy.

12. Changes to these terms

We may update these terms as the product evolves. For material changes we will email workspace admins at least 30 days before they take effect; continuing to use the service after that date means you accept the new terms.

13. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest still applies. These terms, together with the Privacy Policy, are the whole agreement between us about the service.

Questions? Email support@renewbook.app.